The Dispatch/Communication Center of Imperial Security Inc. is staffed 24 hours a day, with dispatchers, from a roster of full time dispatchers and part-time dispatchers.
In addition to Imperial Dispatchers, trained Imperial Security Officers are assigned to work in the dispatch center, when needed.
The majority of calls for service are received at the dispatch center located at our Johnston Headquarters.
Dispatchers answer calls such as routine calls for service, Officer Check-ins, emergency calls as well as maintain shift scheduling and radio transmissions.
Dispatchers are to maintain accurate records via a computer aided dispatching (CAD) system and word programs.
Dispatchers conduct computer searches through databases for information and process confirmations on incidents and relay appropriate information to requesting officers.