F: (401) 231-1625
  P: (401) 300-9261
 Johnston, RI 02919 
  79 Putnam Pike Suite 5
  R hode Island, Massachussetts, New Hampshire, Maine
  "Community Service at Its Best"
  Corporate Headquaters

Imperial Security Inc.

  Public Safety & Private Security services

Professional Standards Division

Imperial Security Inc. is committed to serving and protecting all people and property by enforcing laws and delivering quality services which help ensure our Clients establishments or Communities are a safe place to live or visit. The Professional Standards Division is the guardian of the agency's reputation and strives to be fair and impartial in all aspects of the investigation process. In that respect, members assigned to the division are dedicated to the goal of properly responding to all allegations of misconduct through detailed investigations.

Officer/Company Commendations

Imperial Security Inc. welcomes client and employee input regarding the actions or professionalism of our employees. If an employee has provided excellent service to you, please let us know.


Imperial Security Inc. is interested in the welfare of all persons and in taking action where its employees have neglected their duties. Anyone initiating misconduct complaints can be assured their complaint will be given a thorough and fair investigation.

Complaint Procedures

If at any time an officer or an employee of Imperial Security Inc. mistreats, harasses, intimidates or commits a crime against you, remember the names of the officers, what they looked like and the time and date of the event.

You should then report the incident immediately.

Complaints may be made at any Imperial facility in person or by phone, or by using the online complaint form available on this page. Complaints may also be made anonymously, if enough details regarding the incident are provided. Staff can assist you in filing a complaint or ensuring you are able to make contact with an appropriate person to receive your complaint.

How to Contact Us

If you have a commendation or complaint you may contact the Professional Standards Division at
(401) 300-9261, e-mail us at HumanResources@imperialsecurityri.com or write to us at:

Imperial Security Inc.
 Professional Standards Division
P.O. Box 114108
 North Providence, RI 02911